Shipping Policy

Thank you for shopping with kanzia.shop. This Shipping Policy explains how we process, ship, and deliver orders within the Kingdom of Saudi Arabia (KSA), so you know what to expect from checkout to delivery.

1. Shipping Coverage

We aim to deliver orders across major cities, towns, and serviceable areas throughout Saudi Arabia through our designated courier partners.

Delivery availability depends on the destination, courier coverage, and the products ordered. If your address is not serviceable, we will contact you and explain the available options, including cancellation and a refund of any amount paid where applicable.

International shipping availability, if offered, will be displayed on our website or at checkout.

2. Order Processing

• Orders are generally processed and prepared for dispatch within 1–2 business days after confirmation.

• Cash on Delivery (COD) orders may require confirmation by telephone, SMS, or WhatsApp before dispatch.

• Orders paid online are processed after payment authorization or verification, where required.

• Orders placed on Fridays, Saturdays, or Saudi public holidays may be processed on the next business day, depending on our operating schedule.

• During Ramadan, Eid holidays, promotional campaigns, and peak shopping periods, processing may take longer.

Order processing times are estimates and may vary depending on product availability and order verification.

3. Delivery Time

Delivery estimates begin once your order has been dispatched.

The following are indicative delivery estimates, not guaranteed delivery dates:

• Major cities — Riyadh, Jeddah, Dammam, Makkah, and Madinah: approximately 2–4 business days.

• Other cities and towns — including Taif, Tabuk, Abha, and Al Khobar: approximately 3–6 business days.

• Remote areas — locations with limited courier coverage: approximately 5–8 business days or longer, depending on the destination.

Actual delivery times depend on the courier service, your location, and operating conditions. The estimated delivery timeframe shown at checkout or in your order confirmation takes precedence where applicable.

Delays may occur because of weather conditions, road closures, public holidays, courier disruptions, high order volumes, or other circumstances beyond our reasonable control.

We will communicate significant delivery delays where required by applicable Saudi e-commerce regulations.

4. Shipping Charges

Shipping charges are determined by the delivery destination, parcel size or weight, courier service, and any applicable promotional offer.

• The applicable shipping fee will be displayed at checkout before you complete your order.

• Free shipping may be available on qualifying orders when a promotion or offer is active.

• Any minimum purchase amount required for free shipping will be stated in the relevant offer.

• Additional delivery services or special handling may incur extra charges if disclosed before checkout.

• Shipping fees will be refunded where required by applicable law or where the refund is attributable to our error.

We will not apply undisclosed shipping charges after an order has been confirmed without the appropriate customer consent.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through SMS, email, WhatsApp, or another available communication method.

You can use the tracking number on the relevant courier's website or tracking platform to check the shipment status.

Tracking information may take up to 24 hours after dispatch to become available, depending on the courier.

If your tracking details are unavailable or your parcel has not moved within the expected timeframe, please contact us through our Contact Us page and provide your order number.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations within Saudi Arabia.

Please note:

• COD availability depends on the destination, courier service, and order eligibility.

• The amount payable will be communicated at checkout or in your order confirmation.

• Please have the correct payment amount ready. Whether a courier accepts cash, card, or another payment method depends on the available service.

• We may contact you to verify your order before dispatch.

• Additional verification or advance payment may be requested for certain orders where reasonably necessary and clearly communicated.

• Repeated refusals or misuse of COD may result in restrictions on future COD orders, subject to applicable law.

7. Receiving Your Parcel

When receiving your delivery, we recommend that you:

• Check the external packaging for visible damage or signs of tampering.

• Inform the courier of any visible damage and follow the courier's reporting procedure.

• Contact us promptly if the product is missing, damaged, incorrect, or materially different from your order.

• Keep the packaging, invoice, and other relevant documents until you are satisfied with your purchase.

• Record an unboxing video where practical, as it may help us assess claims involving missing, damaged, or incorrect items.

Please report delivery-related problems as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

This recommended reporting period does not reduce any mandatory consumer rights or statutory claim periods under the applicable laws of Saudi Arabia.

For further details, please refer to our Return and Refund Policy.

8. Failed Delivery Attempts

Our courier partners may attempt delivery more than once, depending on their delivery procedures.

Delivery may fail if:

• The address is incomplete or incorrect.

• The recipient cannot be reached.

• No one is available to receive the parcel.

• The recipient refuses delivery.

• The destination is inaccessible or outside the courier's service area.

If delivery fails, the courier may contact you or return the parcel to us.

Where appropriate, we will contact you to arrange another delivery attempt. Additional shipping charges may apply to re-delivery where permitted by law and communicated in advance.

If a parcel is returned because of an unsuccessful delivery, we will assess the circumstances and explain the available options, including any applicable refund or re-delivery arrangements.

9. Incorrect or Incomplete Address

Please ensure that the following details are accurate when placing your order:

• Full name.

• Valid Saudi telephone number.

• City and district.

• Street name and building number.

• Postal code and additional address details, where applicable.

• National Address information, where requested or required by the delivery service.

kanzia.shop cannot guarantee timely delivery when incorrect or incomplete information is provided. We will make reasonable efforts to assist with address corrections where possible.

Any additional charges resulting from a re-delivery will be disclosed in advance and applied only where permitted by applicable law.

10. Changes to Delivery Address or Order

If you need to change your delivery address, contact details, or order information, please contact our support team as soon as possible.

We can generally make changes only before the order has been dispatched. Once a parcel is with the courier, changes may depend on the courier's policies and available services.

We cannot guarantee that a requested change will be possible after dispatch.

11. Multiple Items and Split Shipments

Orders containing multiple products may occasionally be shipped in separate parcels because of product availability, warehouse arrangements, or courier limitations.

Where an order is split into multiple shipments:

• We will provide available tracking details for each shipment.

• We will not charge additional shipping fees solely because we split an order, unless the customer has agreed to a separately chargeable service.

• Each shipment may arrive at a different time.

12. Packaging

We take reasonable care to inspect and package products securely before dispatch.

Packaging methods may vary depending on the product's size, weight, fragility, and handling requirements.

If your parcel arrives visibly damaged or tampered with, please document the condition and contact our support team promptly.

13. Lost, Missing, or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please check your tracking information first and contact our customer support team if the shipment remains delayed.

If a parcel appears to be lost, marked as delivered but not received, or has not received tracking updates for an extended period, we will work with the relevant courier to investigate.

Depending on the investigation outcome and applicable law, we will explain the available options, which may include delivery of the order, a replacement, or a refund where appropriate.

Delivery estimates are not guarantees, and we will make reasonable efforts to help resolve shipping issues.

14. Customs, Duties, and Additional Charges

For deliveries within Saudi Arabia, any applicable taxes or charges will be disclosed as required by law.

If international shipping is offered in the future, additional customs duties, import taxes, or other charges may apply depending on the destination country and applicable regulations. Any relevant information will be provided where available before the order is completed.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, courier services, business operations, or applicable legal requirements.

Any updates will be published on this page with the revised effective date where appropriate.

16. Contact Us

If you have questions about shipping, delivery times, tracking, or a delayed order, please contact us through the Contact Us page on our website.

Website: https://kanzia.shop