Privacy Policy

Privacy Policy

Effective Date: July 11, 2026

At Hower Commerce, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, browse our products, create an account, or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our website.

1. Our Commitment to Your Privacy

Your trust is important to us. We understand that shopping online requires sharing personal information, and we take that responsibility seriously. We implement appropriate technical, administrative, and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

We only collect information that is necessary to operate our business, provide our services, fulfill your orders, improve your shopping experience, and comply with legal obligations.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile phone number

  • Billing address

  • Shipping address

  • Company name (if applicable)

  • Country and region

  • Postal or ZIP code

Order Information

To process purchases, we may collect:

  • Purchased products

  • Order number

  • Order history

  • Delivery preferences

  • Shipping method

  • Payment status

  • Refund history

  • Exchange requests

Payment Information

Payments are processed securely through trusted third-party payment providers.

Depending on your payment method, information may include:

  • Payment method

  • Transaction ID

  • Payment confirmation

For your security, Hower Commerce does not store complete debit or credit card numbers.

Device Information

When visiting our website, we automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Screen resolution

  • Time zone

  • Language settings

Website Usage Information

We also collect information about how visitors interact with our website, including:

  • Pages viewed

  • Time spent on pages

  • Products viewed

  • Search queries

  • Shopping cart activity

  • Referring websites

  • Click behavior

  • Exit pages

This information helps us improve our website and customer experience.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and performance.

Cookies help us:

  • Remember your shopping cart

  • Keep you logged in

  • Save language and region preferences

  • Analyze website traffic

  • Improve website performance

  • Personalize recommendations

  • Display relevant advertisements

Most browsers allow you to disable cookies through browser settings. Please note that disabling cookies may affect certain website features.

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Verify payments

  • Prevent fraud

  • Provide customer support

  • Respond to inquiries

  • Improve website functionality

  • Personalize your shopping experience

  • Recommend products

  • Manage customer accounts

  • Send order confirmations

  • Send shipping updates

  • Process refunds

  • Conduct internal analytics

  • Improve customer service

  • Comply with legal obligations

If you subscribe to marketing communications, we may also send:

  • Promotional offers

  • New product announcements

  • Special discounts

  • Seasonal campaigns

  • Store updates

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in each email.

5. Legal Basis for Processing Personal Information

Where applicable under privacy laws, we process your personal information based on one or more of the following:

  • Your consent

  • Performance of a contract (such as fulfilling your order)

  • Compliance with legal obligations

  • Legitimate business interests, including improving our services and preventing fraud

6. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business.

These may include:

Payment Providers

To securely process payments.

Shipping Companies

To deliver your orders.

Technology Providers

To host our website and provide technical services.

Marketing Platforms

To manage email campaigns and customer communications (only where permitted).

Analytics Providers

To understand website performance and improve customer experience.

Government Authorities

When required by applicable law or legal process.

Each service provider is expected to handle your information responsibly and in accordance with applicable privacy laws.

7. Data Security

Protecting your information is one of our highest priorities.

We use commercially reasonable security measures, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls

  • Password protection

  • Firewalls

  • Regular software updates

  • Monitoring for suspicious activity

Although we work hard to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet accounting requirements

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your information

  • Restrict certain processing activities

  • Object to marketing communications

  • Request a copy of your data where applicable

To exercise these rights, please contact our customer support team.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law in their jurisdiction. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

11. International Data Transfers

Depending on your location and the location of our service providers, your personal information may be transferred to and processed in countries other than your own.

Whenever such transfers occur, we take reasonable measures to ensure your information remains protected in accordance with applicable laws.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

13. Fraud Prevention

To protect our customers and business, we may use automated systems and manual reviews to detect:

  • Suspicious transactions

  • Payment fraud

  • Account misuse

  • Unauthorized access

  • Abusive behavior

Orders identified as potentially fraudulent may be delayed, canceled, or require additional verification.

14. Marketing Communications

If you choose to receive promotional communications, we may send:

  • Product launches

  • Exclusive discounts

  • Holiday promotions

  • Newsletters

  • Shopping recommendations

  • Customer surveys

You can unsubscribe from promotional emails at any time. Transactional emails related to your orders will still be sent when necessary.

15. Your Responsibilities

To help protect your account, you should:

  • Keep your password confidential.

  • Use a strong, unique password.

  • Notify us immediately if you suspect unauthorized access to your account.

  • Ensure your contact and shipping information is accurate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When updates are made, the "Effective Date" at the top of this page will be revised. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the information available on our Contact Us page.

We are committed to addressing privacy-related inquiries promptly and transparently.

Thank You

Thank you for trusting Hower Commerce. We appreciate the opportunity to serve you and remain committed to protecting your privacy while providing a safe, secure, and enjoyable shopping experience.